Frequently Asked Questions
Orders and Shipping
How much is shipping?
FREE! Yup, we want you to enjoy shopping with us and shop as often as possible. So we offer year round free shipping to anywhere that we ship to.
FREE! Yup, we want you to enjoy shopping with us and shop as often as possible. So we offer year round free shipping to anywhere that we ship to.
How do I contact you if I have any problems?
You can always contact us at cs@lifeinplastiq.com.
Why is my country not listed in your shipping options?
Sorry about that, some places are just cost prohibitive for us to ship right now, or packages tend to get lost too often. But fear not, we’re working to overcome these soon and we’re looking forward to bringing good designs to every corner of the globe!
Sorry about that, some places are just cost prohibitive for us to ship right now, or packages tend to get lost too often. But fear not, we’re working to overcome these soon and we’re looking forward to bringing good designs to every corner of the globe!
What’s the $2 “tracking option”?
By offering free shipping, we needed to do something to trim our shipping costs. We realised a lot of you won’t need to track your package, so we took that out. But for those of you that do want it, we have added this option where you will get a tracking number for your package from our post office for a small fee.
By offering free shipping, we needed to do something to trim our shipping costs. We realised a lot of you won’t need to track your package, so we took that out. But for those of you that do want it, we have added this option where you will get a tracking number for your package from our post office for a small fee.
Do you offer express shipping?
Not at this time, but we’re working on it so check back soon!
Not at this time, but we’re working on it so check back soon!
Do I have to pay taxes or duties on my orders?
Because our packages are shipped out of Hong Kong S.A.R., Life in Plastiq is not required to collect sales tax or duties on your orders. However, when necessary we may ship your package marked “Duties and Taxes Unpaid”. This means that your local customs office may as you to clear the package and pay any outstanding import duties, local taxes, or VAT. You should check with your local customs office if you need further information.
I placed my order but I want to change something, can I do that?
No, once an order is placed, you cannot change it. But if the order has not been shipped, you can cancel it and place a new one.
No, once an order is placed, you cannot change it. But if the order has not been shipped, you can cancel it and place a new one.
How do I cancel an order?
Please email us at cs@lifeinplastiq.com with nothing but your order number in the Subject field. If the order has not been shipped yet, we will try and catch it and refund your purchase minus a 5% handling fee. If it has been shipped, you will be given instructions on how to return it, a 15% restocking fee will be deducted from your refund after we receive the return to cover our shipping charge. Please refer to our returns and exchanges policy for details.
Please email us at cs@lifeinplastiq.com with nothing but your order number in the Subject field. If the order has not been shipped yet, we will try and catch it and refund your purchase minus a 5% handling fee. If it has been shipped, you will be given instructions on how to return it, a 15% restocking fee will be deducted from your refund after we receive the return to cover our shipping charge. Please refer to our returns and exchanges policy for details.
What payment methods are accepted?
We use Paypal as our payment gateway. MasterCard, Visa, American Express, and Discover are all accepted or you can pay with the balance you already have in your Paypal account.
We use Paypal as our payment gateway. MasterCard, Visa, American Express, and Discover are all accepted or you can pay with the balance you already have in your Paypal account.
Returns and Exchanges
What’s your returns and exchanges policy?
We’re pretty sure you’re going to like our stuff, but if for any reason you want to send something back. Returns can be made under the following conditions:
Contact our Customer Service. You will be given instructions and a shipment return slip in pdf format.
Make sure you fill out and include that slip when you mail the item(s) back to us.
You must send it back to us in original condition within 60 calendar days of the order being placed.
The item(s) must be received in original condition, or they will be rejected and sent back.
Refunds are made minus a 15% restocking fee to cover our shipping costs.
Exchanges can be made for items of equal or lesser value. If you ask for an exchange, there will be a $2 charge per item to make the exchange, but each purchase can only be exchanged once.
Unless the return or exchange was caused by our error, the customer is responsible for the costs of returning the item to us. If we judge that the return or exchanged was caused by our error, the $2 per item charge to make an exchange and/or the 15% restocking fee will be waived.
We’re pretty sure you’re going to like our stuff, but if for any reason you want to send something back. Returns can be made under the following conditions:
Contact our Customer Service. You will be given instructions and a shipment return slip in pdf format.
Make sure you fill out and include that slip when you mail the item(s) back to us.
You must send it back to us in original condition within 60 calendar days of the order being placed.
The item(s) must be received in original condition, or they will be rejected and sent back.
Refunds are made minus a 15% restocking fee to cover our shipping costs.
Exchanges can be made for items of equal or lesser value. If you ask for an exchange, there will be a $2 charge per item to make the exchange, but each purchase can only be exchanged once.
Unless the return or exchange was caused by our error, the customer is responsible for the costs of returning the item to us. If we judge that the return or exchanged was caused by our error, the $2 per item charge to make an exchange and/or the 15% restocking fee will be waived.
What do I do if I want to exchange something?
Read our returns and exchanges policy to make sure you follow our instructions on how to send an item back to us.
Upon receiving the returned items in satisfactory condition, we will contact you to arrange the exchange. If you ask for store credit or an exchange, we will send the exchange item to you at no extra charge. Each purchase can only be exchanged once.
Read our returns and exchanges policy to make sure you follow our instructions on how to send an item back to us.
Upon receiving the returned items in satisfactory condition, we will contact you to arrange the exchange. If you ask for store credit or an exchange, we will send the exchange item to you at no extra charge. Each purchase can only be exchanged once.
What do I do if I want to return something?
Read our returns and exchanges policy to make sure you follow our instructions on how to send an item back to us. Upon receiving the returned items in satisfactory condition, we will contact you to arrange the refund.
Read our returns and exchanges policy to make sure you follow our instructions on how to send an item back to us. Upon receiving the returned items in satisfactory condition, we will contact you to arrange the refund.
There is a defect on my item, what should I do?
Please email our Customer Service with your order number and attach clear photos of what you think is defective. We will exchange defective items at no extra charge if we judge there is in fact a defect.
Please email our Customer Service with your order number and attach clear photos of what you think is defective. We will exchange defective items at no extra charge if we judge there is in fact a defect.
Product Information
What devices are supported?
We made our cases to work on both the iPhone 4 and 4S. Right now only those two models are supported. Would you like to see our designs on your device? Let us know!
We made our cases to work on both the iPhone 4 and 4S. Right now only those two models are supported. Would you like to see our designs on your device? Let us know!
What are your cases made out of?
We offer a wide range of materials and processes on our cases. The majority of which though, are made of high quality impact resistant plastic with a matte rubberised treatment for improved touch and grip.
We offer a wide range of materials and processes on our cases. The majority of which though, are made of high quality impact resistant plastic with a matte rubberised treatment for improved touch and grip.
Where do the designs come from?
All our designs are sourced from the community of artists and illustrators here on the site. Submitted designs are then scored by our registered users to see which ones they would like to see printed. We then use these metrics to determine what to print. While this might not always be the case, the higher a design scored, the higher likelihood that design will be printed.
All our designs are sourced from the community of artists and illustrators here on the site. Submitted designs are then scored by our registered users to see which ones they would like to see printed. We then use these metrics to determine what to print. While this might not always be the case, the higher a design scored, the higher likelihood that design will be printed.
Design Submissions
I have some designs that I’d like you guys to look at, how do I do that?
Just go to our submission page, read what’s there and follow the steps. Make sure what you’re submitting is:
original,
free from any liens,
not bounded by any other agreements or arrangements that restrict its use in any way,
or infringe upon any other copyrighted material.
Just go to our submission page, read what’s there and follow the steps. Make sure what you’re submitting is:
original,
free from any liens,
not bounded by any other agreements or arrangements that restrict its use in any way,
or infringe upon any other copyrighted material.
Can I submit something that has already been submitted elsewhere?
In short, yes. But this is a fine line; you must first make sure the place that your design has already been submitted to do not have any more holds on your design. In most cases this is 90 days from the date of submission. Having said that, even if your design has previously been printed before elsewhere, you may still be free to let someone else print it. As long as you, as the original artist, still hold rights to print that design on a different type of product. For example, if a tee shirt company previously printed your design on tee shirts and they hold the rights for apparel, you might still be able to let us print it on our cases and covers. If in doubt, email us.
In short, yes. But this is a fine line; you must first make sure the place that your design has already been submitted to do not have any more holds on your design. In most cases this is 90 days from the date of submission. Having said that, even if your design has previously been printed before elsewhere, you may still be free to let someone else print it. As long as you, as the original artist, still hold rights to print that design on a different type of product. For example, if a tee shirt company previously printed your design on tee shirts and they hold the rights for apparel, you might still be able to let us print it on our cases and covers. If in doubt, email us.
What’s the difference between submitting a design to Critique section and the Voting section?
The Critique section is where you put your work to get feedback from the community and then to improve it. That is why we allow you to upload different revisions. Nothing in the critique section will evaluated for printing. The Voting section is where you upload your work so the community can score it to tell us how much they like your designs. It is from here that we will decide which designs to take to print.
The Critique section is where you put your work to get feedback from the community and then to improve it. That is why we allow you to upload different revisions. Nothing in the critique section will evaluated for printing. The Voting section is where you upload your work so the community can score it to tell us how much they like your designs. It is from here that we will decide which designs to take to print.
Will I keep the rights to my submitted designs?
When a design is submitted to us, it means that you agree to give us an exclusive but temporary 90 day option to print that artwork. We must notify you within 90 days if we choose to exercise that option. After that period ends, and we do not choose to print your artwork, you retain full rights to that artwork. If we notify you within 90 days of our intention to print, then along with providing us with the original artwork, you will need to grant us exclusive rights to print that artwork. Please review our Terms and Conditions for full details.
When a design is submitted to us, it means that you agree to give us an exclusive but temporary 90 day option to print that artwork. We must notify you within 90 days if we choose to exercise that option. After that period ends, and we do not choose to print your artwork, you retain full rights to that artwork. If we notify you within 90 days of our intention to print, then along with providing us with the original artwork, you will need to grant us exclusive rights to print that artwork. Please review our Terms and Conditions for full details.
What do I get in return for getting printed?
A maximum $1,500 USD split into $200 dollars upfront upon getting a printable, high resolution, original copy of the artwork. Layer separation is a must for work produced in a digital medium. And then following payments based on a 15% share of the sales generated from your design, paid out monthly, this part is capped at $1,300.
How will I be paid if my design was chosen for print?
Payments are done over Paypal.
Payments are done over Paypal.
I submitted something, but it looks like you guys removed it, what’s going on?
If a design gets taken down from running, it is usually because it got a low score early on in the running. This helps give you feedback early and for you to go back to the drawing board quickly to improve your design. If that is the case, you might want to post to the Critiques section first to get some comments before submitting to the Voting section again. But it might also be because it infringes on something in our Terms and Conditions. In any case, if possible we will try and contact you by email with a reason.
If a design gets taken down from running, it is usually because it got a low score early on in the running. This helps give you feedback early and for you to go back to the drawing board quickly to improve your design. If that is the case, you might want to post to the Critiques section first to get some comments before submitting to the Voting section again. But it might also be because it infringes on something in our Terms and Conditions. In any case, if possible we will try and contact you by email with a reason.
Miscellaneous
What is your privacy policy?
Please review it in full here. In short, we will not use your information in ways that we would not want our own personal information be used.
Please review it in full here. In short, we will not use your information in ways that we would not want our own personal information be used.
How do I delete my account?
Please email us with your username and password letting us know that you would like your account deleted.
Please email us with your username and password letting us know that you would like your account deleted.
Do you guys do wholesale?
We do two different types of whole sale. We wholesale items with our own designs, for which you will need to be brick and mortar store. And we do wholesale where we can print your own designs for you in bulk and then send them to you. In both cases, please email us at wholesale@lifeinplastiq.com.
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